You stop crossing town three times. Calls are ordered by area and urgency, each engineer sees their own, and the customer knows when you are coming.
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This is what we're building. It isn't available yet, but this is how Routes will work when we launch it.
Calls are grouped by area and postcode so you are not doubling back. Reorder by dragging: you decide the run.
Each with their van, their area and their hours. See at a glance who is loaded and who can take one more.
When you set off for the next one, the customer gets a message. That is the end of the phone calls asking for a time.
The slot the customer is given comes from how long that kind of job actually takes you, not from an optimistic promise.
Add the emergency and it tells you who needs warning that they are running late, instead of finding out when they ring you, cross.
How long each kind of job really takes. With that you fix your quotes and stop losing money on the cheap ones.
We're still building Routes. Leave us your email and we'll tell you on launch day.
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